Privacy Policy

We follow policies as provided by our comunication channels:

We continue to optimize for the user experience while obtaining opt-in.

Users should expect the messages they receive. Set this expectation by:
- Obtaining an opt-in that encompasses the different categories of messages that you will send (ex: order updates, relevant offers, product recommendations, etc.).
- Obtaining separate opt-in by specific message category. This mitigates the risk that users will block your business because they receive unsolicited messages.
Provide clear instructions for how people can opt out of receiving specific categories of messages, and honor these requests.
Ensure your opt-in and opt-out flows are clear and intuitive for users.
Clearly communicate the value of receiving this information on WhatsApp.
Monitor your quality rating, especially when rolling out new opt-in methods.

Maintaining High Quality

Driving high quality conversations between people and businesses is still a top priority. People can block or report CoW-IT if the business’s quality is low for a sustained period of time. We may also reactively evaluate our business’s opt-in flows, including user feedback, to flag policy violations and develop additional types of enforcement over time.

This Privacy Policy describes the policies of CoW-IT, 35 Barkly Avenue, Gauteng 1709, South Africa, email: api@cow-it.co.za, phone: +27114726731 on the collection, use and disclosure of your information that we collect when you use our website ( https://api.cow-it.co.za ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
We will collect and process the following personal information about you:

Name
Email
Mobile

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Creating user account
Support
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at api@cow-it.co.za. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at api@cow-it.co.za.
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at CoW-IT, 35 Barkly Avenue, email: api@cow-it.co.za. We will address your concerns in accordance with applicable law.